In case you’ve ordered a web hosting package and you’ve got some inquiries in regards to a given function/feature, or if you have bumped into some obstacle and you require assistance, you should be able to get in touch with the respective client support team. All hosting companies use a ticketing system regardless of whether they provide other methods of contacting them apart from it or not, because the easiest way to solve an issue most often is to use a ticket. This mode of correspondence makes the responses exchanged by both sides easy to track and allows the customer care team members to escalate the case in case, for example, a sysadmin must get involved. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you need to have at least 2 different accounts to touch base with the technical support staff and to actually administer the hosting space. Non-stop switching from one account to another could sometimes be a nuisance, not to mention the fact that it takes quite a bit of time for the vast majority of hosting companies to answer the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with plenty of other web hosting providers, the ticketing system that we are using with our Linux cloud hosting is an integral part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t have to remember several login names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself in one location. So, if you have an inquiry or run into a challenge, you can get in touch with our support team representatives immediately. Our system comes with an intelligent search functionality. This suggests that even if you’ve posted plenty of tickets over the years, you will be able to track down the one that you need without hassle. Plus, you can check knowledge base tips for solving commonly met problems.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server account with our company and you would like to get in touch with our client care team, you’ll be able to open a support ticket directly from your Hepsia hosting Control Panel instead of using an entirely different support platform as you will have to do with the majority of web hosting providers on the marketplace. Our integrated ticketing system will allow you to post a new ticket without efforts and to browse through older tickets using a clever search box. Besides, you’ll be able to check the relevant knowledgebase articles that our system will offer you based on the problem category that you choose for your new ticket. You can accomplish all the aforementioned procedures without logging out of your Hepsia Control Panel at any moment, which goes to say that in case you run into any problem or have a query, you can get in touch with our technicians and resolve the problem in question in less than an hour via one platform.