If you have a site, a problem may always emerge and it does not necessarily have to be related to the web hosting service itself. For example, something may go wrong when you update an application or some critical content could be edited or deleted by mistake. No matter what the nature of the problem might be, you will have to get in touch with the respective help desk staff and request them to restore a backup or to assist you in dealing with the problem that you are confronting. How timely they will do this will predetermine the time that your websites will be offline. For particular sites such as social networking sites or e-stores, an oft-repeated outage can too often mean losing customers and money. With that said, it’s very important that you use the services of a web hosting company that provides not only a good help desk support service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max response time for any client support ticket that you post or any e-mail that you send is only sixty minutes, even if you contact us during weekends and legal holidays. Whatever the essence of your problem or question may be, we will lend a hand instantly and will provide you with the necessary info to troubleshoot any problem with your websites. The real reaction time commonly does not exceed 15-20 minutes, which means that you can just forget about waiting around for hours on end to get an issue fixed or what is even worse than that – waiting around all day only to obtain a response that more info is required whilst nothing’s fixed. We will offer you assistance in a timely manner because we realize just how valuable time can be in the dynamic e-world. The sixty-minute response time guarantee applies to any billing or technical inquiry that you may have in regards to our Linux cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we realize precisely how crucial it is to obtain well-timed assistance, we guarantee that you’ll never have to wait around for more than one hour to get an answer to any support ticket that you submit through your semi-dedicated server CP. In fact, you’ll seldom have to wait around for more than twenty-thirty minutes and this is valid for any issue regardless of what its nature is – general, technical or billing. Additionally, our technical and customer support staff is available 24/7/365, which is the reason why even in case you open a ticket during national holidays, you’ll invariably obtain a lightning-fast reply, which will include the answer to an enquiry, the solution to a predicament or the info needed to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you will never have to spend a whole day awaiting an answer like you would with a lot of other hosting companies.