There are plenty of cloud hosting providers on the market today, however most of them are resellers that have restricted resources, especially when it comes to support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can get via this particular channel of communication may vary based on the supplier - several of them offer expert phone support, others offer general and customer support only as some matters are more time-consuming and it's faster and easier to be resolved with a trouble ticket, especially if the situation has to be escalated. Still, it is good to know that you can always get in touch with your hosting supplier since there're a lot of small-scale problems that can be resolved effortlessly and in a very timely manner through a telephone call, not mentioning that you will be able to get more details for the services even before you become a customer.
Phone Support in Cloud Hosting
Our cloud hosting packages include phone support 14 hours per day even on official holidays, therefore if you don't have an account yet, you're able to call and find out more about our solutions or whether we meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you can call the phone number that is closer to you. In case you are a current customer, we can help you timely with all the general and billing issues as well as with multiple technical matters in order to save you time and efforts - we are aware of the fact that in some cases it's quicker to speak with a live person and get things done instantly. Of course, some problems simply cannot be managed on the phone, so in such a case you'll be able to use our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server packages that we offer feature real-time phone support for fourteen hours daily. If you're unsure which package is appropriate for your sites, you'd like to find out more about a plan's specifications or you need any other info on our solutions, you are able to call any of the local telephone numbers which we have in the United States, the UK and Australia and our customer support agents will help you. If you already own an account, you are able to get in touch with us about general and sales matters, although we are usually able to assist with a variety of technical issues as well. For strictly tech issues you need to use our integrated ticketing system where the conversation between you and our technical support crew will be in one place, which is the better option when your issue needs additional time to be solved or it has to be escalated to our system administrators.