The access to the customer and tech support that a cloud hosting company provides can tell you a lot about the services that they provide as well. If you're allowed to use only e-mails or tickets, you have most probably discovered a reseller and not the actual web hosting provider. When this is the case, you'll have to wait for a few days to have an issue resolved since your reseller may not be checking their communication regularly or they may need to consult with the true hosting company for further help. If the provider provides you with various ways of communication with quick response time available at any time, they're almost certainly the top provider, not only a reseller. So you will receive prompt assistance and high quality support as they'll have immediate access to the servers where your account is. No matter what the trouble - technical or sales, it's generally better to have the option to contact your web hosting company right away using your preferred method of communication.
24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and technical support for our Linux cloud hosting. Even if you are not our customer yet and you have questions, we will give you a hand in a timely manner and supply you with the needed info, so as to give you the choice to make the very best decision when you obtain your new hosting account. We're available twenty-four seven, including weekends and holidays, and we supply multiple ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we have several telephone numbers internationally, so you'll be able to call the one that is closer to you. The max response time for your emails and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, so you can forget all about waiting for a few days to get support for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All semi-dedicated hosting packages that we provide come with 24/7 customer and technical support, which means that whatever the problem you have, you are able to contact us and we will help you in a timely manner. The guaranteed reply time for any e-mail message or trouble ticket that you open from your Hepsia hosting Control Panel is 1 hour; usually the response time rarely exceeds 20 minutes. In addition, we provide phone support with a couple of local numbers internationally and a live chat, so you are able to get in touch with us and receive additional info about our solutions even if you do not have an account yet. We are able to help you with any question or a difficulty you have - payment methods, plan specifications, email configuration, hosting account settings, etc. If you use our services, you will never experience a situation where you have to wait for a few days to get an issue solved like you'll have to do with lots of other service providers.
24/7 Customer Support in VPS Hosting
When using our Linux VPS hosting, you will never have to wait for more than one hour so as to receive assistance for any kind of difficulty that you may experience with the server or the software that comes pre-installed with it. We guarantee this short reply time for all the tickets that you open via your billing Control Panel or emails that you send to our tech support crew. Furthermore, we have local telephone numbers in a number of countries around the world and a live chat service where we'll help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the various means of communication, so whatever your question or issue is, there is always someone to help you quickly. In case you need help with third-party software, which you cannot deploy or which gives you problems, you are able to benefit from the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
If you get a dedicated server through us, you can contact us at any time using several channels and the maximum time that you'll have to wait for a reply is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 no matter if it's a weekend or a holiday and we will assist you with anything related to the applications which are pre-installed on your server. To contact us about a technical matter, you will be able to open a support ticket through the Help section of your billing Control Panel or you can send us an email message. If you have any common questions or you would like to know more about our website hosting solutions before you order, you can employ our live chat or you can call one of the local phone numbers that we have in different countries around the world. If you're looking for help with third-party software that you are unable to deploy or operate properly, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.