Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client help crew is trained to quickly care for all Linux cloud hosting clients’ problems and assistance questions. Through our ticketing system, it is also possible to fill in your inquiry and a support staff representative will, no doubt return to you in only maximum 1 hour. Basically, practice has demonstrated that the usual response time period is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us whenever required. Our team of employees will undoubtedly be on–line for you 24x7x365 to reply to all of your requests and to resolve any situation that you might have. You can send us a support ticket from your Online Control Panel or drop an e–mail at any time. Additionally, on business days, you could ring us or work with the live chat alternative.

  • Intuitive help center

  • An Intuitive Help Section

  • VicHost has included a comprehensive practical knowledge base into the Control Panel so its possible to receive important step by step guidance anytime. Each section of the Control Panel features its own contextual guide area having a variety of how–to posts. We have also prepared training videos to provide you with a much better visual representation of the best way to accomplish any presented activity.