Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • We provide a one–hour response time guarantee for any trouble ticket or e–mail that you submit to the tech support team. We’ll quickly respond to all the general questions and forward right away the matter to our sysadmins in case further assistance is required. If you order the Admin Services package, we’ll complete any of the included server management tasks at a time that has been agreed upon upfront.

  • Top quality support service

  • A First–Rate Customer Care Service

  • Our customer support staff will be available to you round–the–clock if you require assistance with our Online Control Panel or with any of the applications that we have preinstalled for you on the dedicated server. What is more if you require assistance tackling all the everyday administration tasks on your server, you can have a glimpse at the Admin Services package, which includes data backup space, weekly Operating System updates, installation and troubleshooting services, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have equipped our Online Control Panel with an in–depth knowledgebase, which includes comprehensive explanations of its features and functionalities. What’s more, we have filmed exhaustive video tutorials that will further instruct you how to perform a specific action or troubleshoot a commonly experienced issue. The help articles and the tutorial videos are readily accessible from each Online Control Panel section through the Help and Videos buttons in the top right corner.