Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Online Control Panel you’ll find a detailed Help section featuring various educational articles and regularly asked questions. They are contributed by our support team of expert technicians. Just fill in your question and our clever platform will show you the best answer.

  • Top quality support service

  • Instructional Video Clips

  • For all of you who’d like to find out how to fix a frequently encountered issue by watching an educational video, we have added a selection of video tutorials to our Online Control Panel. All the how–to videos are very short and easy to follow. They offer visual demonstrations of various web site management procedures.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24x7x365 customer service with a sixty–minute response guarantee. Our team of accomplished technicians will be at your disposal to respond to all the enquiries that you may have. During non–peak times, an answer will be offered in even less than twenty minutes.